24/7 Emergency Service
Serving All of BC
5.0 Rating
604-239-9934

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: 8/29/2025

Secure Data

Your information is encrypted and secure

Transparent

Clear about what we collect and why

Protected

We never sell your personal information

Information We Collect

We collect information you provide directly to us, such as:

  • Contact information (name, phone number, email address)
  • Property address and details for service delivery
  • Service preferences and requirements
  • Payment information (processed securely through third-party providers)
  • Communication records for service quality and support

How We Use Your Information

We use the information we collect to:

  • Provide leak detection services and support
  • Schedule appointments and communicate service updates
  • Process payments and maintain service records
  • Improve our services and customer experience
  • Comply with legal obligations and safety requirements
  • Send service-related communications and updates

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • In case of business transfer or merger (with prior notice)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and insurance purposes.

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • File a complaint with relevant privacy authorities

Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Address: West Vancouver, BC